VERIFIED
One crooked rack
The lower rack rides on small wheels and rails, and it takes only a nudge for one wheel to hop off its track. The rack still looks like it fits, but it sits a few degrees off, and the door either rubs it or closes with just a little less authority than before. E37 can follow in a way that has nothing to do with electronics.
The code’s real definition
Bertazzoni has not published a single meaning for E37 that holds across all dishwashers, so it stays unspecified here. Without a published definition, the code alone cannot say whether the rack, the door or something else prompted it, so what you observe when it appears carries more weight than the code itself. Seeing the rack sit differently is useful regardless of the code.
A careful look
- Pull both racks all the way out and look at the wheels for a cracked one or one that is missing.
- Check the rails for a bent end or a food crumb holding the rack up.
- Push each rack back and confirm it rolls smoothly and stops evenly.
- Look at the stop clips at the rail ends, which can pop off and let a rack wander.
Why a rack matters to a code
A rack that is not seated can bump the door, tilt the spray arm, or block the path of the water. The spray arm turns freely only when nothing in the rack sits in its way, and a tilted rack can bring a plate or a handle against it. Any of those can lead the control to see something unexpected. Reseating it takes less than a minute and may be all that is needed.
Replacement wheels and clips are inexpensive and are often available through service, but check the exact model before ordering any.
After a rack removal
Owners who take out racks to scrub them sometimes put them back the wrong way round, or in the wrong rail position. If your model has a rack height adjustment, make sure both sides are set the same.
When the racks are fine
With racks level and rolling, the door closing cleanly and E37 still showing, the matter moves to the door signal and wiring, which require the machine to be opened and powered. That job goes to a technician. The visit starts with diagnosis and a written estimate, and no repair goes ahead without your approval. Mention any wheels or clips you found damaged.
What to report
Say which rack was affected, whether a wheel is missing or cracked, and whether the door felt different before the code. Photos of the rail ends and the wheels are enough for most cases, and they let a technician arrive with the right small parts in the van.
Frequently asked questions
It can affect the door and the spray path, so a crooked rack is worth ruling out.
Through service or a parts source for your exact model. Match the model number first.
Yes. Pull them out gently and place them back carefully on their rails.
Model compatibility: Bertazzoni reuses codes across series and model years, so E37 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
