Request Bertazzoni Appliance Service

What to put in your message

Four details do most of the work: the appliance type, the full model number from its rating label, what it is doing, and the ZIP code where it is installed. If a code appears, type it exactly as shown or attach a photo. Exact spelling matters because similar-looking codes can mean different things on different appliances.

Describing the symptom well

When does it happen? An oven fault during preheat is not the same as one during self-clean, and a dishwasher that stops after filling points elsewhere than one that stops while draining. For a warm refrigerator, give a thermometer reading from each section. For a leak, say where the water first shows and at what point in the cycle. A drip that appears only when the door opens is a different clue from one that shows up during draining.

Building and access notes

Tell us if the appliance is panel-ready, set deep into cabinetry, on a high floor or in a building with loading-dock hours. In San Francisco in particular, a note about parking or an elevator reservation can save a wasted trip. Please do not slide a built-in refrigerator, wall oven or dishwasher out of its space unless we ask.

When not to wait for an appointment

Gas smell, smoke, sparks, a scorched odor that will not fade, or water touching wiring all mean the same thing: switch the appliance off and deal with that hazard before anything else. Routine scheduling can wait until the hazard is dealt with.

What happens after you write

We read your message, match it to the model, and confirm that your address is within our Bay Area coverage. The model library and error code library can help you pull together details beforehand. The visit begins with diagnosis, then a written estimate, and nothing is replaced without your say-so.

Please hold off ordering parts yourself. A part bought on a guess is a common reason repairs take longer than they should.